Evaluating the Results of Market Surveillance Activities and Prospects of the Risk-Based Model in the Context of the Ongoing Administrative Reform (Russian Federation, 2021–2024)

Introduction: In the context of developing market relations and digitalization of the economy, effective consumer protection takes on special significance.

 Objective: A comprehensive analysis of trends in violations of mandatory requirements for consumer protection in the Russian Federation in 2021–2024 and the impact of the ongoing market surveillance reform on their structure and dynamics.

 Materials and methods: We have analyzed reporting data of the Russian Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing (Rospotrebnadzor) for 2021–2024 using comparative, statistical, and formal legal methods.

 Results: We established that between 2021 and 2024, the number of market surveillance activities and identified violations in the field of consumer protection increased by 9.1 and 7.6 times, respectively, primarily due to a 50.5-fold increase in the number of indirect checks. In 2024, 20,600 episodes of harm to life, health and property of consumers due to violations of consumer protection legislation were registered against 10,900 in 2021 demonstrating a 1.9-fold increase. We found a trend toward formation of new zones at risk of violations in digital segments (online trade and services). We also noted the predominance of violations of special regulations in trade (+90 %) and of basic provisions of the Consumer Protection Law in the service sector.

 Conclusions: Our findings highlight the importance of planning market surveillance activities using a risk-based approach and developing indicators of risks of violations of mandatory requirements for consumer market segments with a high number of violations per check and high economic damage per episode of harm to consumer’s life, health and property. It is relevant to develop a scientific and methodological basis for sequential implementation of the risk-based model for market surveillance.

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